Shipping & Returns
All orders will be sent in recycled packaging with a carbon neutral courier. We offer Standard National & International delivery, they are trackable and require a signature.
Please note: Orders crossing borders may incur local duties and taxes. We have no control over these charges and cannot predict their amount, therefore these are not included in your order and will need to be paid locally upon receipt. Please contact your local customs office if you need further information before placing your order.
You will receive an automated confirmation email after your order has been submitted, a second email to confirm the order and a third containing tracking information once your order has shipped. If you do not see these emails in your inbox, please check your junk folder. All of the above emails will be sent to the email address provided on the order.
If you have an account with Antibad, you may also check the order status by logging into your account and clicking the “Order History” tab.
Changes to your order
Orders cannot be altered after they have been placed. If you wish to cancel your order please send an email as soon as possible to firstname.lastname@example.org.
If your order has already been dispatched, please follow our normal returns process.
Incorrect or damaged orders
In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email us as soon as possible at email@example.com to let us know. We ask that you send over photos of the incorrect/damaged merchandise for our reference.
Lost or Stolen Items
If your tracking information shows that your package was delivered, but you have not received it, please contact Customer Service at firstname.lastname@example.org
Note: we do not take responsibility for lost/missing packages that show successful delivery to the order address.
We allow returns within 14-days of receipt on all unworn items in original packaging excluding underwear and swimwear. Please note that we do not issue prepaid return shipping labels, and you will be responsible for all return shipping fees unless the item is incorrect or faulty.
Please email customer service if you wish to return a product within 14-days, using the subject ‘Return: (your order number)’.
We will provide you with the information to send the item back us within 7 days of your email – we recommend sending your product recorded delivery as we cannot take responsibility if your package goes missing.
On receipt of the product, we will refund the payment method that you paid with.
For more information or if you have any questions please contact customer service on email@example.com